Link Koriri-TURMO

UID：834 已加入 TURMO 16天总消费：0

12天前

When plugging in device to any port on PC, the unit (3.5 inch Secondary Display) turns on but stays with a white display, and not being detected by software, continues to say "Disconnected". Troubleshooting steps taken: "1. Check the USB Cable The included cable might be faulty. Please try using a different USB Type-C cable (such as your phone’s charging cable) to test the connection." - I have used three other USB Cables, same result. "2. Try a Different USB Port There might be an issue with the specific USB port on your computer. Please unplug the device and try connecting it to a different USB port." - I have attempted to use the front USB Port, as well as two rear USB Ports, same result. "3. Check for Port Conflicts Another software program on your PC might be occupying the USB port. Please check your Device Manager to see if the USB device is being recognized or if there are any conflicts. If the device is showing up in Device Manager, Maybe it means the serial port is being occupied by another application." - I don't know if it's actually being recognized, I hear the audible Windows 11 ding that a USB Device has been connected, but with Device Manager open, I can't seem to find where it is. "4. Install Required Drivers (Windows 7) – Windows 10/11: Drivers are usually installed automatically. – Windows 7: You may need to install the necessary drivers manually as they are not always included by default." I can't find the unit in Device Manager to do the driver update, but I'm also running Windows 11. "5. Test with Another Computer If your PC still cannot recognize the device, please try connecting it to a different computer to rule out any issues with your current system." - I did attempt using my wife's computer, and it did the same, white screen. Note of Other Trouble-Shooting completed: - Rebooted PC Multiple times while having display plugged in - Plugged in unit while Turmo application is running or closed - Run Turmo as Admin Note about my PC: - Running Windows 11, version 25H2 - GPU is MSI RTX 5070ti - Motherboard is Gigabyte X670 AORUS ELITE RX I'm thinking I may have a defective unit?

评论于：Device not recognized!USB Connection Issues

15天前

When plugging in device to any port on PC, the unit (3.5 inch Secondary Display) turns on but stays with a white display, and not being detected by software, continues to say "Disconnected". Troubleshooting steps taken: - Plugged in using included cable into multiple USB Ports (Front and back of PC) - Plugged in using personal cable into multiple USB Ports (Front and back of PC) - Rebooted PC Multiple times while having display plugged in - Plugged in unit while Turmo application is running or closed - Run Turmo as Admin - I've attempted to locate the device in Device Manager, but cannot seem to find it to attempt a driver update. Some notes: - PC does chime stating that it does detect something has been plugged into the PC - Running Windows 11, version 25H2 - GPU is MSI RTX 5070ti - Motherboard is Gigabyte X670 AORUS ELITE RX

评论于：Bug Feedback for the Software Function

15天前

I am experiencing the same issue. Using included USB Cable, as well as a USB Cable of my own, attempted multiple USB Ports on the computer, multiple reboots, and moving the TURMO folder from D: to C:, running as admin. Still white screen. PC Does make a sound confirming connection to computer, but remains white screen. Running Windows 11, fully up to date drivers on Windows and GPU.

评论于：Device not recognized!USB Connection Issues